Delivering services with confidence

Local authorities are continually having to identify different means of delivering services and provide objective evidence to make changes to an individual’s care provision.

To identify areas where services were either undersupporting or oversupporting individuals, Liverpool City Council integrated Just Checking into their person-centred care planning.

Just Checking gave Liverpool City Council the opportunity to obtain a greater insight into how individuals naturally behave in their own home. Using this information, they were able to work with social workers, providers, and health workers to identify areas where overcare was de-skilling and limiting independence.

In the case of one Individual, Greg, Options for Supported Living, a registered charity providing support to people with disabilities across Merseyside, installed Just Checking to understand a little more about Greg’s normal day-time and night-time routines.

The Just Checking charts identified that Greg was spending extended periods of the day-time in the kitchen. Without anybody knowing, because Greg hadn’t told anyone and nobody knowing to ask, it turned out that Greg had developed a desire to learn how to cook.

Once this was identified and encouraged, Greg’s passion for cooking really took off. Those closest to Greg have seen a remarkable difference in him and his achievements have given him confidence to explore and build links within the community. Watch Greg’s story here.

Using Just Checking, Liverpool City Council, and providers like Options, have been able to tailor support packages to promote independence and enable individuals to take a more active role in how their care was being delivered.

Liverpool City Council now have the confidence that they are delivering a service that is actually required; ensuring that high cost packages of care are only provided to individuals that need them.

“I would really encourage other local authorities to try and utilise or have a look at this type of technology because it allows service users to get exactly the level of care that they need.”


Dyane Aspinall
Programme Director
Liverpool City Council

By |2018-01-18T14:02:56+00:00July 27th, 2016|News for Families, News for Professionals|0 Comments